FAQs for More Insights
2gether Forward is the most individualized and efficient online therapy platform in the world. We change the way people approach their mental health and help them tackle life's challenges by providing accessible and affordable care. With 2gether Forward, you can message a professional therapist anytime, anywhere.
After you sign up, we will match you to an available therapist who fits your objectives, preferences, and the type of issues you are dealing with. Different therapists have different approaches and areas of focus, so it's important to find the right person who can achieve the best results for you. We have found that we are able to provide a successful match most of the time; however, if you start the process and you feel your therapist isn't a good fit for you, you may elect to be matched to a different therapist.
Our team ensures that every provider we bring to the platform is fully licensed and in good standing. Providers who apply are required to provide proper licensure documentation and proof of identity. We then cross-check their licensure information with their respective state licensing board.
In addition to checking credentials, each potential provider needs to complete a case study exam graded by a licensed clinician and be evaluated in a video interview. The result of this rigorous process is that only about 25% of applicants who apply to work as therapists through 2gether Forward are accepted to the platform.
We also show the full licensing information for each provider to make it easy for you to do your own due diligence on your therapist.
2gether Forward may be right for you if you're looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, we may be able to help. We also have therapists who specialize in specific issues such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self-esteem, and more.
2gether Forward is not the right solution for you if any of the following is true:
- You are a minor, or you are under the care of a legal guardian.
- You are in an urgent crisis or an emergency situation.
- You were required to undergo therapy either by a court order or by any other authority.
- You do not have a device that can connect to the Internet or you do not have a reliable Internet connection.
One of the important parts of a successful session is to be matched with the right counselor. Therefore, we have special agents that carefully check your survey to assign the best-matched available counselor.
The cost of therapy through 2gether Forward is $92 per week (billed every 4 weeks), and it is based on your location, preferences, and therapist availability. You can cancel your membership at any time for any reason.
The professionals who work through 2gether Forward are licensed and credentialed therapists who were certified by their state's board to provide therapy. However, while the service may have similar benefits, it's not capable of substituting for traditional face-to-face therapy in every case. Please note that your provider won't be able to make any official diagnosis, fulfill any court order or prescribe medication.
This process can take a few hours or a few days, depending on the therapist's availability. Don't worry; your subscription period starts when you are matched with a therapist.
You can get therapy in two ways:
- Exchanging messages with your therapist.
- Video conferencing with your therapist.
You can use different ways at different times as you wish, based on your needs, availability, and convenience.
You can also have a video session with your therapist where you see each other and talk with each other in a virtual face-to-face setting (similar to Skype).
To talk with your therapist via video, you will need to schedule a time with your therapist and log in to your therapy room at that time. Your therapist will then prompt you to start the video session. After you confirm, you will immediately begin video chatting with your therapist.
Yes. You can always log in to your account and read all the therapist's messages to you. This may help you in reflecting and remembering some of the guidance and input that you received. This is one of the main advantages of e-therapy.
This depends on your needs and varies a lot from one person to another. Some people feel they get most of the value after just a few weeks, while others prefer to stick to the program for an extended period of time. This is completely up to you.
It depends on the nature and severity of your condition and the type of treatment provided. Each person's experience of psychotherapy will be different, and the time it takes to see an improvement will also vary. Sometimes even slight changes are quite visible immediately, but the majority of clients report feeling better after 3 months of therapy. It takes time for therapy to work because ingrained habits and interpersonal patterns are not quick to change. To benefit from a therapy process, you need to actively engage in the treatment, complete assignments between sessions, and be honest with your counselor when describing symptoms and situations.
We strive to deliver a web experience that is aligned with the most recent Web Content Accessibility Guidelines (WCAG) at the AA level, published by World Wide Web Consortium (W3C).
Your membership payments will be charged to a credit card or PayPal on a recurring basis. If you accomplish your goals or if you find therapy with 2gether Forward to no longer be helpful for any reason, you can simply cancel the subscription.
Neither 2gether Forward nor Therapists on the 2gether Forward Platform submit claims to Medicare, Medicaid, or health insurers. Services offered using this site are generally not covered by health insurance.
Coverage and benefits for traditional therapy and therapy services change from one health insurance company to another and from plan to plan, but generally, the following rules apply:
- With many health insurance plans, coverage can be partial or very limited.
- Even if your plan covers all your costs, the co-pay that you would be required to contribute may be higher than the entire cost of 2gether Forward.
- In many cases, before you can get reimbursed by your insurance company, your therapist would have to diagnose you with a mental disorder or issue. This diagnosis would be sent to the insurance company and recorded in your medical file. In some cases, the therapist would also have to provide additional clinical information to the insurance company, such as treatment plans, summaries, or copies of the entire record.
Please note that 2gether Forward offers very affordable pricing options, which are typically comparable with the co-pays of most insurance plans.
We offer our clients the most affordable prices, and our options are comparable with co-pays in most insurance plans. Nevertheless, you can request for a receipt to be provided, which you can use for partial or full reimbursement from your insurance provider.
The service is provided by independent providers who work directly with you. These providers are not employees of 2gether Forward, and the site doesn't oversee them professionally. Our mission is to build, maintain, and support a platform that lets users and therapists communicate effectively and to facilitate this channel so they can get the most out of their interaction.
There are many studies that confirm the effectiveness of the online medium for making life changes. For example, a study published by JMI Publications and conducted by researchers from the University of California - Berkeley, University of California - San Francisco, and the San Francisco General Hospital concluded that "users of 2gether Forward experienced significantly reduced depression symptom severity after engaging with the platform."
Our confidence in the platform comes primarily from the countless testimonials we receive from users. Every day we are excited to hear from more people about the way this service helped them make a tremendous change in their lives.
All therapists are licensed with their applicable licensing board after successfully completing the necessary education, exams, training, and practice. This means that when you talk to a licensed therapist online, they are subject to the mandated reporting and confidentiality requirements of their governing board and respective state laws, similar to in-office therapy.
Generally, the therapist will keep what you tell them confidential, but there are limited exceptions. For example, if you threaten grave harm to yourself or to an identifiable victim, the therapist is required to report this information to relevant authorities. Before starting therapy, please discuss with your therapist their legal obligations to confidentiality if you have any concerns or questions.
- We have built state-of-the-art technology, operations, and infrastructure with the goal of protecting your privacy and safeguarding the information you provide.
- You can always select the "Remove Message" button to remove messages that you've sent to your therapist.
- All the messages between you and your therapist are secured and encrypted by banking-grade 256-bit encryption.
- Our servers are distributed across multiple Tier 4- AWS Data Centers for optimal security and protection.
- Our Platform is HITRUST Risk-based, 2-year (r2) Certified.
- Our browsing encryption system (SSL) follows modern best practices.
- Our databases are encrypted and scrambled, so they essentially become useless in the unlikely event that they are stolen or compromised.
- We don't work with any insurance companies, so nothing needs to be shared, reported, or filed with them.
If you wish for any of your information or records to be released to a third party, please let your therapist know so that they can facilitate the release.
